Privacy Policy
1. Introduction
At Nicogel UK (accessible via nicogel-uk.com), we are fully committed to safeguarding your privacy and protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and products.
We are dedicated to maintaining a privacy-first approach by implementing best practices in data security and transparency. Whether you are browsing our website or making a purchase, your trust is important to us, and we are committed to using your data responsibly.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the website nicogel-uk.com and any associated digital platforms or services provided by Nicogel UK. For the purposes of data protection legislation, the data controller responsible for your personal information is Nicogel UK. If you have any questions about this policy or how we handle your information, please contact us at [email protected].
3. Categories of Data Processed
To deliver our services efficiently and provide a seamless user experience, we may collect and process the following categories of data depending on your interactions with our website:
a. Usage Data
Information automatically collected when you access the website, including your IP address, browser type and version, referring URLs, time zone setting, access times, pages viewed, and duration of your session.
b. Account Data
Personal details you provide upon creating an account or placing an order such as your name, email address, phone number, billing and shipping addresses.
c. Profile Data
Information related to your user profile, including product preferences, purchase history, shopping behavior, and feedback submitted.
d. Communication Data
Records of communications you have with us, including customer support tickets, email correspondence, and contact form submissions.
e. Technical Data
Device-specific information including operating system, internet connection type, device identifier, screen resolution, and other relevant system configurations.
f. Transaction Data
Details of transactions you carry out on nicogel-uk.com, including products purchased, payment methods, billing records, and delivery tracking.
g. Preference Data
Your marketing and communication preferences, such as opt-ins to receive newsletters, promotional content, or product updates, as well as expressed interests.
4. Legal Bases for Processing
We process personal data based on one or more of the following lawful grounds as required under the GDPR:
– Consent: When you have provided clear consent to process your data (e.g., subscribing to our newsletter).
– Contractual Necessity: When processing is required to fulfill a contract with you (e.g., process and ship your order).
– Legal Obligation: Where we are legally required to retain or share certain information.
– Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., maintaining website security, preventing fraud), provided your rights and freedoms are not overridden.
For California residents, data processing may also be governed by applicable provisions under the CCPA, including your right to opt out of data sales, where relevant.
5. Your Rights
Under data protection law, you have several important rights that you may exercise free of charge, including:
– Right to Access: Obtain a copy of the personal data we hold about you.
– Right to Rectification: Request correction of any inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to our legal obligations.
– Right to Restriction: Request limitation of data processing under certain conditions.
– Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another data controller.
– Right to Object: Object to processing for direct marketing or where it is based on our legitimate interests.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include, but are not limited to:
– End-to-end encryption of data during transmission and storage.
– Role-based and restricted access to sensitive information.
– Regularly monitored data backups to secure environments.
– Data security training programs for relevant staff.
– Firewalls, intrusion detection, and system monitoring solutions.
7. International Transfers
Your data may be processed or stored in countries outside the United Kingdom or European Economic Area (EEA), particularly in jurisdictions where our cloud or payment providers operate. Where such transfers occur, we implement the appropriate safeguards mandated by applicable law, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations:
– Account and Profile Data: Retained for the duration of your account and up to six years thereafter for legal or contractual inquiries.
– Transaction and Financial Data: Retained for a minimum of six years for tax and accounting purposes.
– Marketing Preferences: Retained until you withdraw your consent or unsubscribe.
– Technical and Usage Data: Retained for up to 24 months to support analytics and website performance improvements.
After these periods, data is securely deleted or anonymized.
9. Cookie Policy
Nicogel-uk.com uses cookies and similar technologies to enhance user experience and collect website performance data. Cookies may be categorized as:
– Essential Cookies: Required for the operation of our website, such as session authentication and shopping cart functionality.
– Functional Cookies: Improve functionality and remember user preferences.
– Performance/Analytics Cookies: Collect information on how users interact with our website to help us improve user experience.
– Targeting/Advertising Cookies: For customizing advertising based on your interests (only where applicable and with consent).
10. Cookie Management and Compliance with GDPR & CCPA
On your first visit to nicogel-uk.com, you will be presented with a cookie consent banner. You can manage your preferences at any time through our cookie settings tool accessible via the website footer or “Your Privacy Choices” link.
For GDPR compliance, users in the EEA are given the choice to opt in to non-essential cookies. For California residents, we honor opt-out rights under the CCPA, including the right to limit the use of sensitive personal data and avoid targeted advertising.
11. Children’s Privacy
Nicogel-uk.com is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13 years old. If we become aware that we have collected such data, we will take immediate steps to delete it. Parents or guardians who believe that their child’s information has been submitted to us are encouraged to contact us at [email protected].
12. Policy Updates and User Notification
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Substantive changes will be clearly communicated via website notifications or through email, where appropriate. We encourage users to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:
Email: [email protected]
We are committed to full compliance with all applicable data protection regulations, and your trust is of utmost importance to us. For any privacy concerns or data rights inquiries, please do not hesitate to get in touch.
