Privacy Policy
1. Introduction
At Nicogel UK, accessible via nicogel-uk.com, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”). We value your trust and strive to ensure that your personal data is handled securely and transparently.
2. Scope and Data Controller
This Privacy Policy applies to all users who access or use nicogel-uk.com, and any other online services provided by us. Nicogel UK acts as the data controller for the personal data processed via this website. As the data controller, we determine the purposes and means for processing your personal data.
If you have any questions about this Policy or how we process your data, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process various categories of personal data to provide, support, and improve our services. These include:
A. Usage Data
Information automatically collected about how you interact with our website, such as IP address, browser type/version, pages viewed, referring URLs, time and date of access, and session duration.
B. Account Data
Personal details you provide when registering an account or placing an order, such as full name, billing/shipping address, email address, and phone number.
C. Profile Data
Information about your interactions, preferences, behavior, and purchasing history on nicogel-uk.com.
D. Communication Data
Records of your correspondence with us, including customer service inquiries, feedback submissions, and any associated metadata.
E. Technical Data
Details about the device and technology you use to access our services, such as operating system, device identifiers, browser plugins, screen resolution, and network settings.
F. Transaction Data
Payment card details (processed securely via third-party payment processors), order history, delivery status, and transaction totals.
G. Preference Data
Marketing and communication preferences, including your response to promotional messages and surveys, and indicated product interests.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
– Consent: Where you have provided explicit permission (e.g., for marketing communications).
– Contractual Necessity: To fulfill orders and contractual obligations (e.g., account creation, product delivery).
– Legitimate Interests: For purposes such as improving service quality, fraud prevention, or ensuring website security, provided your rights do not override such interests.
– Legal Obligation: Where processing is necessary to comply with legal or regulatory requirements.
5. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
– Right of Access: You may request confirmation of whether we process your data and request a copy.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data where we are not legally required to retain it.
– Right to Restriction: You may request that we limit the processing of your data in certain circumstances.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format for transmission to another controller.
To exercise any of the above rights, please email us at [email protected].
6. Security Measures
We implement appropriate technical and organizational security measures to protect your data, including:
– Data encryption (SSL/TLS) for all communications;
– Role-based access control and authentication measures;
– Regular backups and disaster recovery protocols;
– Ongoing employee training on data protection and privacy procedures.
While we strive to secure your data, no method of transmission or storage is completely secure. Nonetheless, we remain committed to keeping your information as safe as possible.
7. International Data Transfers
If personal data is transferred to countries outside the European Economic Area (EEA) or UK, such transfers are made using standardized contractual clauses or equivalent safeguards to ensure data is protected in accordance with GDPR and other applicable data protection laws.
We ensure that such third countries provide an adequate level of protection for personal data and that the rights of data subjects are upheld.
8. Data Retention
We retain personal data only as long as necessary for the purposes it was collected. The duration varies depending on the category of data:
– Usage & Technical Data: Retained for up to 12 months to maintain and improve services.
– Account, Transaction & Profile Data: Retained for up to 7 years for legal purposes (e.g., tax and accounting obligations).
– Communication Data: Retained for 2 years to manage and resolve customer service issues.
– Preference Data: Retained according to your marketing consent status or until you withdraw consent.
Upon expiration of these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on nicogel-uk.com. Cookies may be categorized as follows:
– Essential Cookies: Required for core website functionality (e.g., cart and login).
– Functional Cookies: Enable site customization and remember user choices.
– Analytics Cookies: Help us understand website usage through tools like Google Analytics.
– Performance Cookies: Monitor and improve site performance metrics.
10. Cookie Management and Compliance
You will be presented with an option to manage your cookie preferences upon your first visit via our cookie consent banner, in accordance with GDPR and CCPA requirements. You may adjust your settings at any time via the Cookie Settings link on our website or through your browser settings.
Under CCPA, California residents may opt out of the sale of their personal information via our “Do Not Sell My Personal Information” mechanism, where applicable.
11. Children’s Privacy
We do not knowingly collect or process the personal information of children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected]. We will take appropriate action to remove such information.
12. Policy Updates
We reserve the right to revise or update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. Any material changes will be communicated via our website or by direct contact, where appropriate. Continued use of nicogel-uk.com following such changes constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us:
Email: [email protected]
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Nicogel UK is fully committed to upholding the highest standards of privacy compliance. Should you have any questions or privacy concerns, please do not hesitate to reach out to us.
